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After clicking save on the "Reason for Refund" you will notice that the refund button is now active
Click on the arrow pointing down next to the refund button and select "Save Custom"
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Fill out all of the information for the "custom refund"
Method: check, transfer, deposit, cash (see image 2)
Reference (optional): you could use check number, transfer reference, deposit receipt #
Date
Time
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Image 2
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Once you select an option click save and the refund will be placed on the order
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Chargeback option: Click on the action you are trying to accomplish Ex: Chargeback
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Ex: Chargeback- Fill out all the information necessary in order to activate the chargeback button on the top right corner.
Reason for Chargeback (see Image 3)
If placing a charge back on all the products or specific products
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Image 3
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When you select a reason to chargeback you will select save
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Finish by clicking the Chargeback button which will now be green
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Checklist:
Funnel
Shop page
Orders