Checking my commissions
This article explains how to review and check your commissions in the individual dashboards.
How are commissions calculated?
Commissions are calculated every Monday for the previous week, from Monday to Sunday. The current week is always calculated at 10%. You will see your correct commissions the following Monday after the week ends.
The percentage tier you receive depends on your total weekly sales (only sales count for tier calculation).
Tier | Sales |
|---|---|
10% | 0 - $10,100 |
12% | $10,101 - $15,100 |
15% | $15,101 - $20,100 |
20% | $20,101 - $30,100 |
22% | +$30,100 |
Checking your commissions inside the dashboard.
In the dashboard, you can set a date range in the top right section.
Since commissions are calculated weekly, selecting a custom range may include multiple weeks.
On this card, the first tab breaks down your payout for the selected period.
Sales and chargebacks won are positive payouts; chargeback open and refunds are negative.
The total at the end is your payout for the selected period.
The second tab shows your last 5 weeks and the tier you reached based on your sales.
Finally, a table shows all your transactions for the period, including the payout and tier for each.
Different tiers may appear due to the following reasons:
Sale approved.
Different percentages appear if the selected period covers multiple weeks. Transactions within the same week share the same percentage.
Chargeback won, chargeback open, and refunds.
These transactions likely relate to orders created days ago. You receive the payout percentage from the original sale. For example, if the original order was placed a month ago, you get the same percentage as then.
The percentage for these transactions matches their original order, ensuring fairness in refunds and chargebacks by deducting the same commission percentage as initially paid.
If these transactions fall outside the refund period, the payout is zero.
Therefore, you cannot calculate your total payout with a simple formula. The payout breakdown shows payouts by transaction type.
Final tips
If you doubt how a payout was calculated for a period, verify manually with these steps.
Check the weekly commissions card to see the percentage you should have received based on total sales for previous weeks.
Go to the orders table.
For approved sales:
Verify they were paid the percentage from the weekly commission table, comparing the sale date to the commission date range.
Check that the payout matches the percentage by multiplying the subtotal by the tier percentage.
If the payout matches your manual check, all is correct.
For other transaction types, the percentage belongs to the original order paid previously. You cannot compare these to the weekly commissions table; the system calculates them automatically. Manual checks apply only to approved sales.