Braintree Decline Codes
Braintree Decline Codes
Purpose:
The purpose of this walkthrough is to show you the different error codes that you could receive while using the Braintree gateway. This will help you identify and correct the error that you may be receiving.
Pre Requisites:
Active gateway account
Error code you are receiving
NOTE
Declines are not the same as gateway rejections. Declined transactions are blocked by the customer's bank, while gateway rejections are blocked by your Braintree gateway settings.
Authorization decline codes
Code
| Text
| Implications
| Type
|
|---|---|---|---|
2000 | Do Not Honor | The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline. | Soft |
2001 | Insufficient Funds | The account did not have sufficient funds to cover the transaction amount at the time of the transaction – subsequent attempts at a later date may be successful. | Soft |
2002 | Limit Exceeded | The attempted transaction exceeds the withdrawal limit of the account. The customer will need to contact their bank to change the account limits or use a different payment method. | Soft |
2003 | Cardholder's Activity Limit Exceeded | The attempted transaction exceeds the activity limit of the account. The customer will need to contact their bank to change the account limits or use a different payment method. | Soft |
2004 | Expired Card | Card is expired. The customer will need to use a different payment method. | Hard |
2005 | Invalid Credit Card Number | The customer entered an invalid payment method or made a typo in their credit card information. Have the customer correct their payment information and attempt the transaction again – if the decline persists, they will need to contact their bank. | Hard |
2006 | Invalid Expiration Date | The customer entered an invalid payment method or made a typo in their card expiration date. Have the customer correct their payment information and attempt the transaction again – if the decline persists, they will need to contact their bank. | Hard |
2007 | No Account | The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank. | Hard |
2008 | Card Account Length Error | The submitted card number does not include the proper number of digits. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank. | Hard |
2009 | No Such Issuer | This decline code could indicate that the submitted card number does not correlate to an existing card-issuing bank or that there is a connectivity error with the issuer. The customer will need to contact their bank for more information. | Hard |
2010 | Card Issuer Declined CVV | The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank. | Hard |
2011 | Voice Authorization Required | The customer’s bank is requesting that the merchant (you) call to obtain a special authorization code in order to complete this transaction. This can result in a lengthy process – we recommend obtaining a new payment method instead. Contact us for more details. | Hard |
2012 | Processor Declined – Possible Lost Card | The card used has likely been reported as lost. The customer will need to contact their bank for more information. | Hard |
2013 | Processor Declined – Possible Stolen Card | The card used has likely been reported as stolen. The customer will need to contact their bank for more information. | Hard |
2014 | Processor Declined – Fraud Suspected | The customer’s bank suspects fraud – they will need to contact their bank for more information. | Hard |
2015 | Transaction Not Allowed | The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method. | Hard |
2016 | Duplicate Transaction | The submitted transaction appears to be a duplicate of a previously submitted transaction and was declined to prevent charging the same card twice for the same service. | Soft |
2017 | Cardholder Stopped Billing | The customer requested a cancellation of a single transaction – reach out to them for more information. | Hard |
2018 | Cardholder Stopped All Billing | The customer requested the cancellation of a recurring transaction or subscription – reach out to them for more information. | Hard |
2019 | Invalid Transaction | The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction – for example, the customer used an FSA debit card for a non-healthcare related purchase. They will need to contact their bank for more information. | Hard |
2020 | Violation | The customer will need to contact their bank for more information. | Hard |
2021 | Security Violation | The customer's bank is declining the transaction, possibly due to a fraud concern. They will need to contact their bank or use a different payment method. | Hard |
2022 | Declined – Updated Cardholder Available | The submitted card has expired or been reported lost and a new card has been issued. Reach out to your customer to obtain updated card information. | Hard |
2023 | Processor Does Not Support This Feature | Your account can't process transactions with the intended feature – for example, 3D Secure or Level 2/Level 3 data. If you believe your merchant account should be set up to accept this type of transaction, contact us. | Hard |
2024 | Card Type Not Enabled | Your account can't process the attempted card type. If you believe your merchant account should be set up to accept this type of card, contact us for assistance. | Hard |
2025 | Set Up Error – Merchant | Depending on your region, this response could indicate a connectivity or setup issue. Contact us for more information regarding this error message. | Soft |
2026 | Invalid Merchant ID | The customer’s bank declined the transaction, typically because the card in question does not support this type of transaction. If this response persists across transactions for multiple customers, it could indicate a connectivity or setup issue. Contact us for more information regarding this error message. | Soft |
2027 | Set Up Error – Amount | This rare decline code indicates an issue with processing the amount of the transaction. The customer will need to contact their bank for more details. | Hard |
2028 | Set Up Error – Hierarchy | There is a setup issue with your account. Contact us for more information. | Hard |
2029 | Set Up Error – Card | This response generally indicates that there is a problem with the submitted card. The customer will need to use a different payment method. | Hard |
2030 | Set Up Error – Terminal | There is a setup issue with your account. Contact us for more information. | Hard |
2031 | Encryption Error | The cardholder’s bank does not support $0.00 card verifications. Enable the Retry All Failed $0 option to resolve this error. Contact us with questions. | Hard |
2032 | Surcharge Not Permitted | Surcharge amount not permitted on this card. The customer will need to use a different payment method. | Hard |
2033 | Inconsistent Data | An error occurred when communicating with the processor. The customer will need to contact their bank for more details. | Hard |
2034 | No Action Taken | An error occurred and the intended transaction was not completed. Attempt the transaction again. | Soft |
2035 | Partial Approval For Amount In Group III Version | The customer's bank approved the transaction for less than the requested amount. Have the customer attempt the transaction again – if the decline persists, the customer will need to use a different payment method. | Soft |
2036 | Authorization could not be found | An error occurred when trying to process the authorization. This response could indicate an issue with the customer’s card or that the processor doesn't allow this action – contact us for more information. | Hard |
2037 | Already Reversed | The indicated authorization has already been reversed. If you believe this to be false, contact us for more information. | Hard |
2038 | Processor Declined | The customer's bank is unwilling to accept the transaction. The reasons for this response can vary – customer will need to contact their bank for more details. | Soft |
2039 | Invalid Authorization Code | The authorization code was not found or not provided. Have the customer attempt the transaction again – if the decline persists, they will need to contact their bank. | Hard |
2040 | Invalid Store | There may be an issue with the configuration of your account. Have the customer attempt the transaction again – if the decline persists, contact us for more information. | Soft |
2041 | Declined – Call For Approval | The card used for this transaction requires customer approval – they will need to contact their bank. | Hard |
2042 | Invalid Client ID | There may be an issue with the configuration of your account. Have the customer attempt the transaction again – if the decline persists, contact us for more information. | Soft |
2043 | Error – Do Not Retry, Call Issuer | The card-issuing bank will not allow this transaction. The customer will need to contact their bank for more information. | Hard |
2044 | Declined – Call Issuer | The card-issuing bank has declined this transaction. Have the customer attempt the transaction again – if the decline persists, they will need to contact their bank for more information. | Hard |
2045 | Invalid Merchant Number | There is a setup issue with your account. Contact us for more information. | Hard |
2046 | Declined | The customer's bank is unwilling to accept the transaction. For credit/debit card transactions, the customer will need to contact their bank for more details regarding this generic decline; if this is a PayPal transaction, the customer will need to contact PayPal. | Soft |
2047 | Call Issuer. Pick Up Card | The customer’s card has been reported as lost or stolen by the cardholder and the card-issuing bank has requested that merchants keep the card and call the number on the back to report it. As an online merchant, you don’t have the physical card and can't complete this request – obtain a different payment method from the customer. | Hard |
2048 | Invalid Amount | The authorized amount is set to zero, is unreadable, or exceeds the allowable amount. Make sure the amount is greater than zero and in a suitable format. | Soft |
2049 | Invalid SKU Number | A non-numeric value was sent with the attempted transaction. Fix errors and resubmit with the transaction with the proper SKU Number. | Hard |
2050 | Invalid Credit Plan | There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. The customer will need to contact their bank for more information or use a different payment method. | Hard |
2051 | Credit Card Number does not match method of payment | There may be an issue with the customer’s credit card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for a different card or payment method. | Hard |
2053 | Card reported as lost or stolen | The card used was reported lost or stolen. The customer will need to contact their bank for more information or use a different payment method. | Hard |
2054 | Reversal amount does not match authorization amount | Either the refund amount is greater than the original transaction or the card-issuing bank does not allow partial refunds. The customer will need to contact their bank for more information or use a different payment method. | Hard |
2055 | Invalid Transaction Division Number | for more information regarding this error message. | Hard |
2056 | Transaction amount exceeds the transaction division limit | for more information regarding this error message. | Hard |
2057 | Issuer or Cardholder has put a restriction on the card | The customer will need to contact their issuing bank for more information. | Soft |
2058 | Merchant not Mastercard SecureCode enabled | The attempted card can't be processed without enabling 3D Secure for your account. Contact us for more information regarding this feature or contact the customer for a different payment method. | Hard |
2059 | Address Verification Failed | PayPal was unable to verify that the transaction qualifies for Seller Protection because the address was improperly formatted. The customer should contact PayPal for more information or use a different payment method. | Hard |
2060 | Address Verification and Card Security Code Failed | Both the AVS and CVV checks failed for this transaction. The customer should contact PayPal for more information or use a different payment method. | Hard |
2061 | Invalid Transaction Data | There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for a different card or payment method. | Hard |
2062 | Invalid Tax Amount | There may be an issue with the customer’s card or a temporary issue at the card-issuing bank. Have the customer attempt the transaction again – if the decline persists, ask for a different card or payment method. | Soft |
2063 | PayPal Business Account preference resulted in the transaction failing | You can't process this transaction because your account is set to block certain payment types, such as eChecks or foreign currencies. If you believe you have received this decline in error, contact us. | Hard |
2064 | Invalid Currency Code | There may be an issue with the configuration of your account for the currency specified. Contact us for more information. | Hard |
2065 | Refund Time Limit Exceeded | PayPal requires that refunds are issued within 180 days of the sale. This refund can't be successfully processed. | Hard |
2066 | PayPal Business Account Restricted | to resolve this issue with your account. Then, you can attempt the transaction again. | Hard |
2067 | Authorization Expired | The PayPal authorization is no longer valid. | Hard |
2068 | PayPal Business Account Locked or Closed | You'll need to contact PayPal’s Support team to resolve an issue with your account. Once resolved, you can attempt to process the transaction again. | Hard |
2069 | PayPal Blocking Duplicate Order IDs | The submitted PayPal transaction appears to be a duplicate of a previously submitted transaction. This decline code indicates an attempt to prevent charging the same PayPal account twice for the same service. | Hard |